Publications on Performance Measurement

The extent of our nation's preparedness to address large-scale disasters will likely receive renewed attention around the anniversaries of Hurricane Katrina and the attacks of 9/11. This commentary recommends that disaster planning address not only the immediate and short-term responses to disaster, but also the longer-term social service needs of disaster victims, such as mental health services and case management. The Urban Institute's study of the American Red Cross September 11th Recovery Program provides a sense of the need for such services and their value to those affected by disaster. Integrating longer-term recovery services into disaster planning can help ensure their availability in the wake of future disasters.

Nonprofit organizations are a crucial link in our nation’s emergency preparedness and disaster response efforts, but their role is not always well integrated into disaster planning. After both Hurricane Katrina and 9/11, nonprofits provided immediate and longer-term assistance to help people cope with devastating life changes and the emotional aftermath, but the importance of long-term services is not well understood or even acknowledged by victims and policymakers alike. This brief highlights the lessons learned from the Urban Institute’s assessment of the American Red Cross September 11th Recovery Program, which provided grants to community-based organizations to provide longer-term case management, mental health services, and other services to facilitate recovery to eligible individuals.

Accountability is core to high-performance government, efficient service delivery, and taxpayers’ confidence in local government. In turn, performance measurement is key to accountability. Performance measurement is the subject of How Effective Are Your Community Services? This book highlights the practical steps necessary to select measures of service quality and use them efficiently. It enables you to assess whether you’re doing the right things and how well you’re doing them.

After publishing a highly successful first edition that helped many government and nonprofit organizations embrace performance measurement as a regular practice, the Urban Institute Press is releasing an updated edition of Performance Measurement: Getting Results, by Harry P. Hatry. The new edition expands Hatry's step-by-step explanation of how to obtain and analyze outcome data and discusses the major uses of this vital information.

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.